Legal Notice

This website can be accessed at www.discoverzanzibar.co.za and is made available by Discover Travel Spectrum ( "the Agent" )

The Agent enables you to enter into transactions directly with certain third party suppliers ("the Suppliers”) for their travel products and services, whose content appears on our website. The Agent is not responsible for those Suppliers or the products or services they offer.

By using this website or otherwise providing your personal information to Discover Zanzibar or Affiliates, you signify your acceptance of our Legal policy.

Effective date: 1 August 2013
Email: info@discoverzanzibar.co.za

Terms binding you

By making use of the Agent or any related services, you agree to the terms and conditions contained in this document, in particular those terms and conditions specified in relation to the products and services that you book ("the supplier”).

Your attention is drawn to these terms and conditions because they are important and should be carefully noted.

Terms of Products and Services provided by the Agent

The Agent provides services in the form of access to and use of the website and acts as an intermediary for the Suppliers whose products and/or services are marketed and/or sold through the website .To the extent that the Agent acts as an intermediary for Suppliers or third parties it is obliged to make certain disclosures in accordance with the CPA, which disclosures are set out in these terms and conditions.

The Agent’s role as an intermediary, in relation to your travel arrangements, is limited to facilitating your booking and arranging travel documentation, payments and refunds as applicable.

The Agent is not the Supplier of the products and/or services marketed and/or sold through the website and you acknowledge that a separate legal relationship exists between yourself and the relevant Supplier whose products and/or services you purchase through the website or whose products and/or services are marketed to you through the website.

Whilst we provide access to all this information in a service capacity, we cannot be held responsible for dissatisfaction with regards to the final resource you select. We recommend that you consider taking out travel insurance against cancellation due to unforeseen circumstances.

The Agent uses reasonable efforts to include accurate and up to date information on the site; the Agent makes no warranties or representations as to its accuracy. The Agent assumes no liability or responsibility for any errors or omissions in the content of the site as the information is supplied by the Suppliers.

All rates published on the site are subject to change without notice. We strongly suggest that you reconfirm rates and service expectations when making a booking. All information supplied on this website is a guide only and is subject to change without notice.

Supplier Terms & Pricing

Airlines and other Suppliers impose different terms and conditions on the sale of their specific travel products or services featured on this website. You should carefully read all the terms and conditions specific to the product or service you are booking before finalising your transaction.

The products and services of each Supplier are sold subject to the Supplier’s Terms. You acknowledge by your continued use of this website that you will be bound by the relevant Supplier’s Terms made in respect of the products and services you choose to contract for. Examples of these Supplier Terms are:

  • Airfares and prices displayed on the website may not include taxes or airport charges and are subject to availability of the Product or service.
  • Airline/hotel/car availability, fare conditions and class of travel can change at any time.
  • Routing restrictions and other special conditions may apply.
  • Taxes, airport charges and any additional costs will be advised to you when your booking is confirmed.
  • Suppliers may change their prices without notice.
  • No refunds/credits for "no shows” or unused services.
  • In the event of there being an unscheduled extension (including a curtailment or cancellation to the products or services) caused by a Force Majeure event, including volcanic ash, bad weather, war, terrorism, strike or any other cause that is beyond the control of the Supplier/s, any expenses relating to these unscheduled extensions (hotel accommodation, etc), will be for your sole account and there shall be no right to any refund in respect of the curtailed portion of the travel arrangements.

Prices indicated, do not include any items or services not specified in the product or service description and examples of excluded items are e.g.: airport taxes, surcharges, transfers, telephone calls, laundry, meals and beverages, etc.

Prices does not include peripheral requirements, e.g. the cost of obtaining visas/passports.

Bookings, Deposits and Payments

In making a travel reservation through the Agent, it is your responsibility to:

  • read the Supplier Terms;
  • to carefully check the details of your reservation and any confirmation thereof received via the Agent;
  • convey all information set out in those terms and conditions to any other parties covered by any booking you make.

The Agent accepts no responsibility or liability for your misunderstanding or error whatsoever in this process.

Certain bookings will only be processed and confirmed on payment of a deposit.

It is standard practice to request a deposit in order to secure a booking.

The Agent does not guarantee the booking request or the fare quoted until the Booking is confirmed by the Supplier in question and a deposit is paid. The Agent will then confirm by email.

Failure to pay a deposit will result in automatic cancellation of the booking without further notice to you.

The Agent accepts no responsibility for loss incurred due to automatic cancellation or failure of e-mail/fax delivery of proof of payment.

It is your obligation to ensure that your credit card is valid and that you have sufficient credit on your credit card account, to meet all charges for all the products and services you book through the Agent.

Credit card payment transactions will only be processed on receipt of a faxed/emailed authorization form and a copy of the cardholder’s identification, accompanied by a copy of both sides of the credit card. If the cardholder is not one of the passengers who will be travelling, the Agent requires the cardholder to physically present the credit card and his/her identification to the Agent in the Agent’s office. Once you have sent through your credit card authorization, please make the Agent aware that the document has been sent so that the Agent may check that we are in receipt of it.

Cancellations and Amendments

In the event an amendment to a confirmed reservation or booking the Agent may charge a reasonable administration fee in respect of administering the amendment to the reservation or booking.

Cancellations of bookings usually require a cancellation fee or loss of deposit. Please familiarise yourself with the cancellation policy of the supplier you are booking with, prior to confirming your reservation. The Agent will not be held liable for any arrangement between the users of our site and the suppliers.

No refund can be claimed for no shows or unused services.

Fees

You acknowledge that the Agent:

  • may raise fees from you for the administration and facilitation of your travel arrangements and for the services rendered by the Agent ("the Agent's administration fees")
  • may also receive commission, consideration fees, charges or brokerages from the Supplier or other third parties in respect of the intermediary services rendered by it. Details of such commission, consideration fees, charges or brokerages will be made available on your request.

You acknowledge that you will pay the Agent's administration fees. You further acknowledge that the Agent's administration fees relate only to your use of the Agent and the services rendered by the Agent to you in this regard and the payment of the Agent's administration fees does not constitute payment for any part of the travel products and/or services you purchase from Suppliers.

Travel Documentation

Passport, Visa and Health requirements are the responsibility of all individual travellers.

Passports are required for all travellers departing South Africa. Permanent residents travelling on a foreign passport must hold a South African Re-entry Visa.

Many countries require that foreign nationals entering hold a passport with at least six months validity from the date of departure of the country visited.

The Agent may, at its sole discretion, assist you in providing information in respect of the requisite travel documentation based on the information supplied by you in the booking engine.

This information as well as other related information supplied by the Agent and any links within the site are supplied in good faith; however should be treated as a guideline only. The final responsibility for ensuring documentation is correct is that of the individual traveller.

The posting/couriering of travel documentation is at your sole risk.

The Agent will not be held responsible for tickets and/or documentation lost by a third party. Any charges associated with reissue and resending of tickets and/or documentation will be at your cost.

Privacy Policy

Discover Zanzibar respects and is committed to protecting your privacy. That is why we have adopted this Privacy Policy. This Privacy Policy lets you know how your information is used.

Discover Zanzibar does not collect any information from users of its website. The information you provide when completing an enquiry or booking form will not be used for any other purposes other than to respond to your enquiries and important notifications from us.

The Agent values its customers and respects their privacy. We collect customer information (such as your name, email address, mailing address, and phone numbers) in an effort to improve your online experience and to communicate with you about our products, services, contests, and promotions. Users of the Discover Zanzibar website have the opportunity at anytime to unsubscribe from our notification.

Discover Zanzibar recognises that it must maintain and use customer information responsibly. We do not sell or rent the information you provide to us online to third parties. As a user of the website, you agree and consent that the Agent may process your personal information and share such information with the Suppliers, their representatives or any other third party for the purposes of making the website available to you in accordance with all applicable laws. We will notify you of any such change before we use your information in a manner not previously disclosed in our privacy policy. You will have the opportunity at that time to opt out of any new use of your information.

Discover Zanzibar cannot be held liable for any unsolicited email received from establishments advertising with us.

You consent to the Agent sharing your personal information which may be subject to further processing by Suppliers, other agents or subcontractors performing services in relation to the Agency, including the cross border transfer of your personal information to third parties outside of the Republic of South Africa.

Your email address will also be added to our travel newsletter database for purposes of sending you regular newsletters and specials on offer. You may, free of charge, unsubscribe from receiving such newsletter and specials on offer by following the procedure set out on the newsletter.

Cookies

A cookie is a small data file that websites often store on your computer's hard drive when you visit their sites. A cookie may contain information (such as a unique user ID) that is used to track the pages of the sites you've visited. We use cookies but do not store personally identifiable information in your cookie. We use cookies in order to improve your online experience.

If you have saved your information with us, your cookie allows us to recognise you when you return to our site in order to monitor and maintain information about your use of our site. If you have not saved your information with us, we may monitor and maintain information about your use of our website in a manner that does not identify you. In either case, this information helps us serve you better by improving our site design, as well as our products, services, competitions, and promotions. We also use cookies to track and maintain the identity of the website you visited immediately prior to ours to further improve our site design and to fulfil contracts with our business partners. We do not otherwise track any information about your use of other websites. You can refuse cookies by turning them off in your browser.

Copyright

All rights, including copyright, in the content of these web pages are owned or controlled for these purposes by the Agent unless expressly stated otherwise.

In accessing the Discover Zanzibar web page you agree that you may only download the content for your own personal non-commercial use.

The Agent reserves the right to make changes, as and when they are deemed necessary, to any and all pages on the Discover Zanzibar website. This includes but is not limited to design layouts, search methods, content, all coding etc. No materials used on the Discover Zanzibar website may be uplifted for use in other publications (both online or offline).

Educational use

Materials may be reproduced for non-commercial and educational purposes, provided the materials are not altered in any way and copyright info remains intact. Educational institutions and schools are most welcome to make use of the information contained on this website. A courtesy mail to let us know will be appreciated.

Publishers

Publishers may not use any of the materials from this site. Please note that any copyright violations will be dealt with in the full extent of the law.

The name of the Agent or the logos may not be used in advertising or publicity pertaining to distribution of this information without specific, written prior permission.

Disclaimers & Limitation of Liability

The use of this Facility is entirely at your own risk and you assume full responsibility for any loss or damage resulting from use of this website or reliance on any information on this website, save where such loss or damage was caused by the gross negligence of the Agent, its employees or its authorised representatives.

All travel information, listings and pricing on the website, are subject to amendment at any time without notice. The Agent publishes such information in good faith. You acknowledge and accept that the Agent, as an intermediary, cannot and has not checked the accuracy of all information provided by Suppliers. The Agent will not be responsible for errors, omissions or misleading information in any travel information and listings. You should make your own evaluation of the accuracy or completeness of any information, opinion, advice or other content available through the website.

You are solely responsible for the suitability of any travel services which you purchase by means of the Agent.

In particular, the Agent is not liable for any inconvenience caused or any expense, loss or damage incurred as a result of any unsuitability of travel services for use in association with other travel services, save where such expense, loss or damage was caused by the gross negligence of the Agent, its employees or authorised representatives.

The Agent disclaims all liability where any failure in the services is due to circumstances beyond its control and in no way attributable to the gross negligence of the Agent, its employees or authorised representatives.

The Agent accepts no responsibility or liability for any failure or delay on the part of any Supplier or third party in providing travel services to you where your booking has been properly processed by it; nor is the Agent responsible for any acts or omissions of Suppliers or other third parties in the course of delivery of such travel products and services.

Where refunds are due to you from the Suppliers of the travel products or services in question, the Agent will provide reasonable assistance to you in claiming such refunds from the Suppliers. Please understand that this process is generally a slow and lengthy one.

Under no circumstances will the Agent be liable for direct, indirect, consequential or incidental damages including but not limited to lost profits or savings or damages in respect of dissatisfaction with the goods and/or services provided by Suppliers or third parties, save where such damages was caused by the gross negligence of the Agent, its employees or authorised representatives.

You acknowledge and accept that, due to the nature of the services and the website, the website may not meet your subjective requirements or be entirely uninterrupted, complete, timely, secure or error free.

Where the Agent is liable to you, for a breach of warranty, under these terms and conditions its liability will be limited to providing the relevant booking services again or to refunding money paid in relation to services not provided because of the Agent`s default, in accordance with the CPA.

Acceptance of policy

Discover Zanzibar reserves the right to amend this policy from time to time. Any new version of the policy will be displayed on our website together with the date on which it will become effective, which will never be less than 30 (thirty) days after the date on which it is first published. It is your obligation to visit our website on a regular basis in order to determine whether any amendments have been made.

General Provisions

These terms and conditions are governed by the laws in force in the Republic of South Africa.

Nothing in these terms and conditions should be understood to prevent you or the Agent from taking any dispute to any court, tribunal, commission, ombud or other body of competent jurisdiction.

The Agent may legally assign any of its rights and obligations under this agreement at any time by giving you notice.

The Agent may, in its sole discretion, at any time and for any reason and without prior written notice, suspend or terminate the operation of this website or any of its contents or your right to use this website or any of its contents.

You must not resell any products or services accessed by means of the website without prior approval from the Agent.

You agree that you shall only use this website for lawful purposes and shall not modify, distribute or exploit the contents of this website without the Agent's prior written consent. You also agree that you shall not abuse or misuse this website or its contents in any manner whatsoever.

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